Quality Management

BCM are proud to have attained certification for ISO 9001:2008 for our quality management system.  This is an excellent achievement that all of the team at BCM contributed towards.

The overall quality objective is to ensure that BCM delivers a consistently high level of service throughout all our activities.
BCM is committed to continuous improvement and implementing appropriate quality management systems and processes to enable us to deliver the highest practicable quality services. We will therefore:
  • work with our clients and partners to develop our services to meet their needs
  • conduct our business in a way that reflects our core values
  • create an environment that promotes continuous improvement and knowledge sharing across all stakeholders
  • ensure compliance with legal and other applicable standards
  • educate, train and share knowledge with our staff to support the delivery of high quality services
We recognise the importance of monitoring and reviewing our quality management systems and through continual monitoring and planned reviews we have the opportunity to identify improvements to our service and maintain compliance with legal and ethical standards. This will provide our clients with confidence that the provision of service will be delivered consistently to predetermined high standards. Where appropriate we seek and attain external accreditation for the services we provide.

View BCM's Quality Policy (pdf) 2017  (Updated March 2017)